Returns Policy

Sydney Extinguishers Returns Policy – 100% Risk Free Shopping for Fire Safety Products

Here at Sydney Extinguishers we are committed to making our customers completely satisfied. We strive to facilitate you with the best shopping experience from when you first discover our store to purchasing the items you want and having them delivered direct to your door.

Our goals are:

– For you to feel that you have found the best items, to purchase them with ease and security while saving some dollars in the process.

– For you to come back and shop with us again.

– That you tell your colleagues and friends how awesome we are.

– You write in and let us know how shopping with us was a good experience.

– You provide positive feedback.

How Do You Return Items To Us?

We hope that you are very happy with your purchase from Sydney Extinguishers PTY LTD. In the unlikely event you aren’t completely happy with your purchase, no matter what that grounds may be, please contact us within the 30 days of receiving your order so we can arrange the return and refund of the product/s.

If the product is faulty we will pay for the return courier costs. If the product isn’t faulty but you still want to return it you will be required to organise and pay to return the product to one of our factories. If you have trouble organising a courier to return the product we can assist you in finding a competitive courier rate.

Once we receive the product and assess it we can either exchange it or give a full refund of the purchase price.
According to the Australian Dangerous Goods Shipping Requirements, a consumer may not ship the pressurized fire extinguishers unless he/she is registered as a Dangerous Goods Shipper. Fire Extinguishers damaged during the delivery or having a warranty-covered defect will be offered full warranty replacement.

Please call us at 0402 560 232 to obtain a replacement. We will also provide disposal instructions for the damaged fire extinguishers.

In order for us to process the return you will need to contact us and provide:

– Your full name:

– Email address:

– Your best contact number:

– The invoice number from the purchase:

– Photographs of the fault or damage:

– Your reason for returning:

We will then process the return for you with no arguments, no delays and no excuses. Once we have received and verified your return request, you will be notified with a confirmation email that will contain the information required for the return. Once again, you will not be liable for the cost to return the item to us in the case of an item defect or fault, which means you can shop for fire safety equipment at Sydney Extinguishers PTY LTD 100% risk free!