Terms & Conditions

Our products are guaranteed against defects for a statutory period of 12 months from date of purchase. This warranty is provided by Sydney Extinguishers Pty Ltd ABN 211 689 096 99 of PO Box 7258 Alexandria NSW 2015 or phone 0402 560 232. Sydney Extinguishers Pty Ltd will offer a repair, replacement product or credit if the product is assessed as being defective during the warranty period. To claim under this warranty, please call 0402 560 232 or visit www.sydneyextinguishers.com.au Additional information may be requested of you to process your claim. Should you not be able to provide proof of purchase with a receipt, invoice or a bank statement, other identification showing your name, address and signature may be required to process your claim. The product may need to be sent to us in order to assess the defect before determining any claim. Faults or defects caused by product modification, misuse and abuse, normal wear and tear or failure to follow user instructions are not covered under this warranty. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any expenses incurred relating to the return of this product to Firebox will normally have to be paid by you. The benefits to the consumer given by this warranty are in addition to other rights and remedies of the Australian Consumer Law in relation to the goods and services to which this warranty relates. For more information contact 0402 560 232 or visit www.sydneyextinguishers.com.au